FAQ

How does look an entire transaction?

Here you will find the necessary information about an entire transaction.

How can I set up my wholesale account?

Please fill the indicated fields of the form that may be found on our webpage.
When this is completed you will receive two automatic messages:

  1. The first one confirming that your login has been successful 
  2. The second informing that your account is already active

When your account is active you will be able to see the price of a product, index number and basic description

How to place an order?

You need to send in e-mail an index of a product as well as quantity that you wish to receive.

You may indicate the sizes but please be aware that we reserve for ourselves the right to modify them. For more details please see the question: “Do I have to buy units?”

How does look a payment?

When you finally confirm your order we issue a pro forma invoice which constitutes a commitment from the seller to sell the items to the buyer. This document will contain all our bank details, address and VAT number.

When you pay a proforma and we receive prepayment we complete your order and products will be packed and dispatched.

How can I get the catalogue?

If you log on to our system you will see the products that are available for the moment. If you need the exact quantity per size please send request and we will send you a PDF file.

Do I have to buy units?

You do not have to buy units. In some cases you may even indicate the single size of the products (e.g. just 1 x M).

Generally, however, if you wish to buy more than one/two pieces of the product, we will ask you to make the Pro Rata orders-which means that you may order:

  • in proportion according to the available quantity of the product’s sizes

The other option is that you accept the same quantity of each size:

  • e.g. (2 x S; 2 x M; 2 x L; 2 x XL).

Please rest assure that we offer mostly the most popular, desired sizes. We reserve for ourselves the possibility of the modification of the indicated sizes.

In this case, however, you always will be informed first and if you do not accept our suggested modification you may either give up the specific product or we may discuss some other sizes selection.

What is Pro-rata?

This is ordering of the sizes that is proportional to the sizes available.

For example, if we have in our stocks.

  • 8 x 6
  • 9 x 8
  • 10 x 4
  • 11x 2

And you wish to have 10 pairs ideally I will ask you to take:

  • 8 x 3
  • 9 x 4
  • 10 x 2
  • 11 x 1

Will I get a confirmation of my order?

Yes, you will always get a confirmation to check if everything is like you indicated in your order: if there are any changes which resulted from lack of product or pro rata you have a right to cancel this product or suggest some other sizes.

Can you provide a transport for the products I am going to order?

Yes. We provide a transport for all the products. For the most countries shipment lasts 3-5 days. Please check a chart (link)
The costs depend on the country.

When you ship my items?

The items are normally ready within two working days after we receive your prepayment.

How do I track my package?

When we dispatch your order you will be automatically informed about that and the tracking numbers will be sent to you so you may track your parcels during entire itinerary.

What is minimum order?

Minimum order is 200 € or 150 £.

I am looking to buy a lot of a certain item. Will you send me some samples?

Yes. Here there is no requirement of a minimum order. However, we send them according to our regular rules of the payments and transport which means that you have to pay for them as well as transport.

I am looking for something that you don't have. Will you consider ordering it for me?

Yes. We are open to discuss this special sort of order. However, this sort of order may be possible only if we have a well-established story of cooperation which would be at least 5 orders. However, it is worth mentioning that some of the products might turn out to be impossible to get.

May I change or cancel my order after I receive the proforma?

As long as your proforma invoice is not paid and the product not being packed you may change or cancel an order.
However, a change of an order, after you the proforma invoice was already sent, is slightly time-consuming and we would be very grateful if you do not overuse this opportunity.

Will you charge sales tax on my order?

If your company has an European VAT number which could be verified in VIES, no tax will be added to the prices.
If you do not have a VAT number we are obliged by European fiscal law to add Polish VAT 23% to each price.

What currencies can I use?

You may pay with the Euro (€), Polish Zloty (zł) or Pound Sterling (£).

What is your return policy?

We accept only the complaints that are involved with the damaged products that you received from us and that are made directly after the products are delivered. We do not deal with the complaints of the retail customers.

Could we meet in person?

Yes, you are welcomed to visit us. We would just expect that you inform us at least two weeks earlier about such plans so we may properly arrange the meeting.